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Brokers respond to the specific needs and wants of their clients via a clearly defined client value proposition. They maintain effective relationships with insurers, loss adjusters or loss assessors, repair outlets, claims investigators and lawyers. By building such market networks, brokers seamlessly help their clients, navigate the complex maze of dealing with all these players.
Processing a client’s claim provides a shop window for a broker to exhibit their technical expertise and negotiation skills. At the core of any boker’s business is an effective, proactive claims service. We at Allstar, empathize with our clients at their time of loss and take over claims handling and settlement negotiations after we have been notified. We are contactable by phone and email seven days a week.
In our capacity as your appointed brokers, we work effectively in our client’s interest while supporting the insurers to make the right decisions thus, facilitating the process to the point of validation for settlements negotiations to begin.
One early morning, Fire guttered a plastic manufacturing Company at the North Industrial Area. Nearby were adjoining properties occupied and used as warehouses, showrooms and factories. Our client contacted the Fire Service and spoke to us via phone for immediate advice. We empathized with them, alerted the Underwriters at first notification, and ensured they dispatched their industrial loss assessors to the damage site for firsthand evidence gathering.
Key issues and how the Broker added value
The claim was settled, and the client adequately indemnified to a position, which allowed them to continue working.
Invariably, most elite insurers tend to be receptive to borderline claims or more flexible on issues of quantum of claim especially if they have good relationship with the broker and the insured’s claim history has been impressive.
Occasionally, brokers negotiate ex-gratia settlement for clients whose claims would otherwise be repudiated by insurers. This is done with a commercial mindset and long-term relationship as key considerations.
You don’t have to be our client to qualify for our claims assistance.